No response or updates with claim filed

So after 5 weeks after my accident, I still can not get anyone at Alexander Forbes to contact me with an update. Anytime I get anything from them it's because I had called in and been put on hold forever and then had to call back. I called today 13 April 2016 to find out what the deal was only to have to go through everything again calling the bank to find out how far everything is. Which tells me no one at that company bothers to check up if I don't call in and ask what the hell is happening. <br> <br> 5 weeks of trying to get anyone to call me back. Trying to get an update on the process. I can not get a new car when I still have an outstanding balance at the bank for a car that was written off 5 weeks ago. This is disgusting customer service. I will never ever recommend this company to any of my friends or family. If I hear anyone considering Alexander Forbes for anything I will do my best to discourage them.<br> <br> I'm still waiting on some one to contact me since the last time I left a complaint here. Its like no one at that company gives a **** that their claims department is giving HORRIBLE customer service. They should remember word of mouth is a powerful source too.