No Response on Complaint logged

<p>I am quite disgusted with Momentum at this point in time. 13.03.2017 I requested to change my bank details. I liaised with Ilsie who assisted me with it but then she started updating other personal information on my policy. I asked her how much my cover was for my vehicle which she said was the retail value. She did not mention that my premium had increased. She said that she will try to transfer me to the Retention Department to see if my premium can be reduced. I kept holding on the line but she said the lines were busy and she will get someone to call me. I received this email this morning, which shows that my premium increased. How can this be done without my knowledge? On the call with Ilsie, I was not informed that my premium had increased. She did not tell me that Momentum will be debiting a new amount going forward. As a consumer I have rights and I would hate to escalate this further. I require your intervention to have this resolve by close of business today.</p>