1 reviews | Active since Jan 2012
No Response on Claim
<p>I have a submitted a claim to Alexander Forbes for damange to my car. The orginal email that I received stated that it will take 30 working days for my claim to be completed. It has been 29 working days and my claim has received no attention. I have sent several emails to the relevant parties to request an update on the progress of my claim. All of my emails have been ignored and I have not received a single response or update. I have tried to contact them telephonically, but I only get put through to an answering machine every time. The staff at Alexander Forbes are unreachable and I don't know what I can do anymore. I'm suffering escalating damage to my vehicle. Please can someone help or assist me!</p>
Dear Steven
Alexander Forbes Insurance acknowledges receipt of your complaint.
Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.
Regards
ALEXANDER FORBES INSURANCE
Dear Steven
Alexander Forbes Insurance acknowledges receipt of your complaint.
Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.
Regards
ALEXANDER FORBES INSURANCE
It has been 4 working days, and I was not contacted by Alexander Forbes as promised. This is obviously just a standard reply that they have to all posts. After a big struggle, I finally established that after 30 working days my claim has not received any attention, nor is there any progress. The email that I orginally received stated that my claim will be settled within 30 working days after my documentation is received. Therefore, Alexander Forbes is in breach of their service standard agreement. I will discourage any person to ever use Alexander Forbes for their insurance needs, as this company has no intention to assist their clients other than collecting their insurance premiums.
It has been 4 working days, and I was not contacted by Alexander Forbes as promised. This is obviously just a standard reply that they have to all posts. After a big struggle, I finally established that after 30 working days my claim has not received any attention, nor is there any progress. The email that I orginally received stated that my claim will be settled within 30 working days after my documentation is received. Therefore, Alexander Forbes is in breach of their service standard agreement. I will discourage any person to ever use Alexander Forbes for their insurance needs, as this company has no intention to assist their clients other than collecting their insurance premiums.