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<p>Good Morning Collin</p> <p> </p> <p>I would like to bring to your attention, the type of service we receive on the ground, you probably receive good service levels ratings, however never informed of how your customer’s really feel. I am no new disgruntled customer to our organisation. I’ve had to go through numerous disappointments, frustrations for this claim one more time, with no returned calls, exhausting calls on your calls centre with no one to take accountability, the automated system which is malfunctioning as I was told by your staff Lucas.</p> <p> </p> <p>I would like to send follow up email as evidence of frustrations caused by your organization, please log to Hello Peter and see for yourself the drop in quality of service and responses under Alexander Forbes.</p> <p> </p> <p>1. I am since waiting feedback from below query ( Since 15 July 2016) please check below of this email</p> <p> </p> <p>2. I went to Re-New it 27 July, Naomi gave me an antenna which does not belong to my vehicle, for the sake of radio, we agreed that this will be a temporary use, once she has my correct antenna and the cover knob, she will let me know.</p> <p> </p> <p>a. The antenna does not work consistently</p> <p> </p> <p>3. Alexander Forbes has not responded as USUAL to the fix on the LEFT BACK WHEEL, as discussed with Naomi, this was part of the accident, which the assessor did not authorise for fix, why I don’t know, please refer to the sketch form completed by an employee at Re-New it</p> <p> </p> <p>4. The left hand side of the bonnet indicates covering up of a mess or spillage that happened while vehicle was still under repairs and Renew- IT tried to cover it my painting it over using a finger.</p> <p> </p> <p>a. Naomi, my husband will be in your office this morning, he called your countless times left messages to call him back and no response</p> <p>b. Please fix this mess</p> <p> </p> <p>5. I am absolutely disappointed and horrified at the professionalism and service levels Re-New It, but Alexander Forbes does not shock me anymore with their lack of total disregard to your loyal customers,</p> <p> </p> <p>6. My premiums are R1600.00 per month and increased to R1900.00, but there is absolutely no value for money instead frustrations one after the other</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>