No response form customer service, 2 emails send, no response

Item: Momentum Insure
Rating: 3
Author: JOHAN F

I am insured with Momentum. On 1 Jan each year, my value of my vehicle reduces. I have send 2 emails asking them to re-look at my premium, no response. 13 Jan and 20 Jan, no response, but my emails are delivered. How can a premium stay the same if the asset that is insured reduces value every year?

I DO NOT WANT A PHONE CALL, I WANT FEEDBACK PER EMAIL AS I WANT TO KEEP THIS FOR REFERENCE

Helpful (0)

Replies (2)

Momentum Insure's replyOfficial

21 Jan 2020, 09:41

We are sorry to hear that you have not received any feedback on the emails sent. We have escalated this matter to the team manager in the retention's department and they will communicate with you via email.
Kind Regards
Qhakazile

Momentum Insure's reply21 Jan 2020, 09:41

Official

JOHAN F's updateReviewer Update

11 Feb 2020, 13:39

I have still not received any feedback around this, except Ronel Evans saying that i need to speak to Momentum personally to attend to this.
I rep**** back and indicated that she can phone me on a specific time and date. It is now a day after and yet nobody that contacted me whatsoever.
Great, this is CUSTOMER SERVICE!!!!!!!!! Terrible

JOHAN F's update11 Feb 2020, 13:39

Reviewer Update