RA
Ralton A
1 reviews | Active since Mar 2012
29 Oct 2022, 08:49
No response for more than 72 hours
Logged a claim via the app and via email on 25 October 2022. Since nobody called back, I had to call and eventually claim CP500589MS was logged on 26 October 2022 by Dorothy Makhele. After sending an email on 27 October 2022 and calling on 28 & 29 October 2022, I was told that only one person is working on 29 October 2022 for contents insurance. It has been more than 72 hours with no feedback from Momentum.
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Momentum Insure's replyOfficial
29 Oct 2022, 17:33Good afternoon Ralton.Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent claim experience. Please give us an opportunity to look into this matter and we will contact you to discuss all your concerns.Kind Regards
Brenda
Brenda
Momentum Insure's reply29 Oct 2022, 17:33
Official
Good afternoon Ralton.Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent claim experience. Please give us an opportunity to look into this matter and we will contact you to discuss all your concerns.Kind Regards
Brenda
Brenda