SM
Selby M
1 reviews | Active since Mar 2016
28 Jan 2021, 09:36
No reply for simple enquiries; will there be service or reply for claims?
I took car insurance with Momentum Short term Insurance in November 2020 and I was told through my policy schedule that I can call or email for any enquiries (or claims). Now, I sent a policy-related enquiry email to *** on 29 December 2020 and had no reply; I sent a follow up email on the 05 January 2021 and there was no reply. I sent another on 20 January 2021 and still no reply. I then went to momentum.co.za and submitted a complaint to which I have not received any feedback. Would you assist me with a claim should I have one? Kindly reply to my emails accordingly and while you are at it, please let me know why you have not rep**** to so many emails I have sent, and tell me why I should trust your commitment to service me? I really do not have the time to take this to the Ombudsman.
Helpful (0)
Replies (8)0
Replies (8)
Momentum Insure's replyOfficial
28 Jan 2021, 10:33Good morning Selby.
We are sorry to hear that we dropped the ball on our service to you. Please allow us an opportunity to contact you and address your concerns. Our client care team manager will call you to assist.
Kind regards
Qhakazile
We are sorry to hear that we dropped the ball on our service to you. Please allow us an opportunity to contact you and address your concerns. Our client care team manager will call you to assist.
Kind regards
Qhakazile
Momentum Insure's reply28 Jan 2021, 10:33
Official
Good morning Selby.
We are sorry to hear that we dropped the ball on our service to you. Please allow us an opportunity to contact you and address your concerns. Our client care team manager will call you to assist.
Kind regards
Qhakazile
We are sorry to hear that we dropped the ball on our service to you. Please allow us an opportunity to contact you and address your concerns. Our client care team manager will call you to assist.
Kind regards
Qhakazile
SM
Selby M's updateReviewer Update
28 Jan 2021, 11:02Thank you for your reply herein, though it took Hellopeter.com's platform to get your attention.
However, you are still dropping the ball because here I am giving you a chance to mend our business relationship but you still fail to merely give me a time frame within which to expect that call. Do you want to make that call at an inconvenient time for me so that you can come back here and write that you called and I didn't answer?
Kindly let me know when may I expect to hear from you
However, you are still dropping the ball because here I am giving you a chance to mend our business relationship but you still fail to merely give me a time frame within which to expect that call. Do you want to make that call at an inconvenient time for me so that you can come back here and write that you called and I didn't answer?
Kindly let me know when may I expect to hear from you
SM
Selby M's update28 Jan 2021, 11:02
Reviewer Update
Thank you for your reply herein, though it took Hellopeter.com's platform to get your attention.
However, you are still dropping the ball because here I am giving you a chance to mend our business relationship but you still fail to merely give me a time frame within which to expect that call. Do you want to make that call at an inconvenient time for me so that you can come back here and write that you called and I didn't answer?
Kindly let me know when may I expect to hear from you
However, you are still dropping the ball because here I am giving you a chance to mend our business relationship but you still fail to merely give me a time frame within which to expect that call. Do you want to make that call at an inconvenient time for me so that you can come back here and write that you called and I didn't answer?
Kindly let me know when may I expect to hear from you
Momentum Insure's replyOfficial
28 Jan 2021, 11:06Good morning Selby.
Please let us know what time will it be convenient for us to contact you.
Kind regards
Qhakazile
Please let us know what time will it be convenient for us to contact you.
Kind regards
Qhakazile
Momentum Insure's reply28 Jan 2021, 11:06
Official
Good morning Selby.
Please let us know what time will it be convenient for us to contact you.
Kind regards
Qhakazile
Please let us know what time will it be convenient for us to contact you.
Kind regards
Qhakazile
SM
Selby M's updateReviewer Update
28 Jan 2021, 11:27Thank you once again for your time, Qhakazile.
May you kindly call me at 17h10 today?
May you kindly call me at 17h10 today?
SM
Selby M's update28 Jan 2021, 11:27
Reviewer Update
Thank you once again for your time, Qhakazile.
May you kindly call me at 17h10 today?
May you kindly call me at 17h10 today?
Momentum Insure's replyOfficial
28 Jan 2021, 13:00Good day Selby.
Thank you for coming back to us. I have sent a request for the call centre to contact you at the time stipulated.
Kind regards
Qhakazile
Thank you for coming back to us. I have sent a request for the call centre to contact you at the time stipulated.
Kind regards
Qhakazile
Momentum Insure's reply28 Jan 2021, 13:00
Official
Good day Selby.
Thank you for coming back to us. I have sent a request for the call centre to contact you at the time stipulated.
Kind regards
Qhakazile
Thank you for coming back to us. I have sent a request for the call centre to contact you at the time stipulated.
Kind regards
Qhakazile
SM
Selby M's updateReviewer Update
29 Jan 2021, 13:07Good day
Thank you for your efforts. Your call centre did attempt to call but they called on the number I did not provide so they couldn't get hold me. If the emails I received are anything to go by, then then they called again today and requested that I call them back as their two attempts to contact me were unsuccessful.
I sent three unanswered emails and a complaint that wasn't even acknowledged, but I still reach out (albeit via hellopeter.com). They call me twice (disregarding the contact number I provided and the time slot agreed upon for the call) and then wash off their hands.
Thank you for your efforts. Your call centre did attempt to call but they called on the number I did not provide so they couldn't get hold me. If the emails I received are anything to go by, then then they called again today and requested that I call them back as their two attempts to contact me were unsuccessful.
I sent three unanswered emails and a complaint that wasn't even acknowledged, but I still reach out (albeit via hellopeter.com). They call me twice (disregarding the contact number I provided and the time slot agreed upon for the call) and then wash off their hands.
SM
Selby M's update29 Jan 2021, 13:07
Reviewer Update
Good day
Thank you for your efforts. Your call centre did attempt to call but they called on the number I did not provide so they couldn't get hold me. If the emails I received are anything to go by, then then they called again today and requested that I call them back as their two attempts to contact me were unsuccessful.
I sent three unanswered emails and a complaint that wasn't even acknowledged, but I still reach out (albeit via hellopeter.com). They call me twice (disregarding the contact number I provided and the time slot agreed upon for the call) and then wash off their hands.
Thank you for your efforts. Your call centre did attempt to call but they called on the number I did not provide so they couldn't get hold me. If the emails I received are anything to go by, then then they called again today and requested that I call them back as their two attempts to contact me were unsuccessful.
I sent three unanswered emails and a complaint that wasn't even acknowledged, but I still reach out (albeit via hellopeter.com). They call me twice (disregarding the contact number I provided and the time slot agreed upon for the call) and then wash off their hands.
SM
Selby M's updateReviewer Update
29 Jan 2021, 13:12Kindly advise anyone responsible for handling enquiries via emails to locate my emails and reply accordingly because I have enquired about an important issue regarding my policy and would appreciate it if you assisted me with it.
Kindly tell me what do you need to locate those emails and address my concerns therein accordingly?
Kindly tell me what do you need to locate those emails and address my concerns therein accordingly?
SM
Selby M's update29 Jan 2021, 13:12
Reviewer Update
Kindly advise anyone responsible for handling enquiries via emails to locate my emails and reply accordingly because I have enquired about an important issue regarding my policy and would appreciate it if you assisted me with it.
Kindly tell me what do you need to locate those emails and address my concerns therein accordingly?
Kindly tell me what do you need to locate those emails and address my concerns therein accordingly?
Momentum Insure's replyOfficial
29 Jan 2021, 13:13Good day Selby.
Is the contact number the one that you provided on Hello Peter? Can we call you again now?
Kind regards
Qhakazile
Is the contact number the one that you provided on Hello Peter? Can we call you again now?
Kind regards
Qhakazile
Momentum Insure's reply29 Jan 2021, 13:13
Official
Good day Selby.
Is the contact number the one that you provided on Hello Peter? Can we call you again now?
Kind regards
Qhakazile
Is the contact number the one that you provided on Hello Peter? Can we call you again now?
Kind regards
Qhakazile