No Payout

Good Day,

I write this email with sadness that I am sent back and forth on several occasions regarding my father's claim.

It is a disgrace that there is no customer service in your claim and I am told about the same lame excuse every time I contact AF.

I have submitted all the required documents and still no feedback. We have been trying to claim from 2017 already up until today nothing.

it is a huge disgrace that a person has deducted money every month for years with no complications but when it is time for a payout an elderly must be sent back and forth with no assistance whatsoever.