no one to answer phones or emails

Tried too add a vehicle to my current portfolio, wasted R200 airtime, called about 6 times, the longest a waited was 25 min before i dropped the line. I decided that i can't wait that long, I'm cancelling and moving to an insurer that can answer a phone more promptly......ironically it looks like i will have to wait to cancel the order (: .....tried the email route, 2 emails sent already ....no response......