No help in an emergency situation.

I locked my car keys in my boot by mistake (along with cell phone and house keys! A kind motorist called momentum on his cell phone so that I could get roadside assist, Despite 3 calls and my explaining that I was using someone else's cell phone the operator dropped every call. The result was that I had to smash a passenger side window to get in to my car. I will not claim since it was my fault, but, will be changing insurers ASAP. Unbelievably bad service. Ever since my previous insurer Alexander Forbes gave over that section of the business to Momentum my 2 issues have solicited an abysmal response.