No feedback regarding repairs and unacceptable responses

If I could give you a zero rating I would. I am writing this review on behalf of my dad, his bakkie was in an attempted motor vehicle theft on 17 june 2025, and damaged. The bakkie was taken to an auto body dealer for assessment and repairs, as it was undriveable. Througout this whole process we had to take the initiative to be in contact with Momentum the whole time, emails and phone calls, you maybe contacted us once. We got the assessment with the promise of work to start soon and it will take 5 days to complete with parts being available which is fair. We explained exactly what had happend and that the bakkie could not be started because of damage to the starter. Now I phoned again today and you tell me that they did not realise the starter is damaged and waiting for a new quote, its on the assessment paper how could you not realise it when its quoted. The repairer gives no feedback or details and this seems like an invalid answer to what is actually happening or the delay. We have never had a claim in the time we have been clients, this is very worrying and I am unsure that Momentum and their 'partners' can be trusted!