NS
Nthateng S

1 reviews | Active since Aug 2012

13 Jul 2015, 09:38

NO FEEDBACK REGARDING CLAIM

I am so disappointed and agitated at the pace that Momentum is processing my claim. <br> This is the first time I've received such appalling service from the claims department in particular Quinton van Schalkwyk who is supposed to be processing my claim. I lodged a complaint more than two weeks ago about he's lack of response to my calls or emails. He called and I received no apology from him for he's lack of service regarding my claim. He then proceeded to arrange an inspection for me which I did the following day. <br> It's been more than a week now that I've been waiting for feedback on my claim and I haven't received any feedback what so ever. I've had enough of his pathetic service and would appreciate another consultant who is willing to assist me.<br> <br> HIGHLY DISSAPPONITED IN MOMENTUM.<br>

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Replies (1)
Momentum Insure
Momentum Insure's reply13 Jul 2015, 10:23
Official
Hello Starwars,

We are so sorry about the confusion and frustration caused in the lack of feed-back to you!

Your complaint has been brought to the attention of our claims team manageress, Sannah who will ensure that you receive concise feed-back shortly.

Kind regards,
Qhakazile
Customer Relation Team