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Our house flooded on Monday in Centurion, called in the same day to make a claim, assessors were here on Tuesday and heard nothing till Friday when i called in and advisor said :" i will give the assessors the go ahead now" So claim was lying there from Tuesday till Friday. I get promised a call back every single day about when quotes will be ready to discuss when received from service providers. I have never received a single call back, i have to call in several times per day to get updates. 9 days later and still no feedback. Advisors are friendly but no quotes from service providers. In the meantime we have to sleep in a house with water damaged stink furniture and not much being done.... Disappointed.