no feedback or assistance with regards to claim

i logged a claim for my windscreen on Tuesday i have since called Chandre 3 times as i have not received a response from her besides constantly advising her that the crack is distracting my view and is hazardous whilst driving i even went as far as calling pg glass claims support who transferred me to the fourways branch they advised me they will get back to me which they never did i think this is a bit pathetic 3 days and counting for a windscreen claim ive had vehicle accident claims which were resolved much faster.