No feedback on Insurance Claim

I registered a claim on my commercial policy.

I considered it as an urgent claim as we have damage to the roof, yet when I phoned the after hours emergency number I was informed that a damaged roof is not an emergency.

Subsequently I phoned the following morning to register the claim and it is now more than 24 hours later and I still haven't received any feedback from Momentum or their contractors.

Meanwhile I sit with a damaged roof and I have no protection against any of the weather elements. Being winter in Cape Town, this is simply more damage waiting to happen, but Momentum fails to see the urgency of the matter