No feedback on claim

Had an accident last week and if that was not traumatic enough the anxiety and trauma of having my claim processed is extremely disappointing. I have made 3 phone calls and sent an email which all end with we will call you - still haven’t received a call, left with 3 weeks now before I need to return the courtesy car. This is my first claim and honestly the lack of customer service especially after a traumatic event is really frustrating and deeply disappointing. I’m honestly questioning the value of having insurance with you if this is how you treat your clients.