No feedback on 3rd party claim

Alexander forbes is frustrating me. I had a car accident around January 2019. fast forward April 2019 I follow up on claims against the individual who caused the accident. Talked to some uncaring Shane. A month and weeks later still no update from Shane. I follow up again he refers me to Duke. Duke ignores my emails.

in May I bought another car and thought it'd make sense to insure it with alexander forbes since my other car is already with them. shame their call centre agents send me from one person to another. I'd be told I don't deal with sales, and id ask, why was I put through to you. Luckily I managed to get assistance from budget insurance. I am certainly moving my insurance from alexander forbes soon. Now see why my friend left you