No Feedback & No Customer service!

Our family car got smashed into in January 2015. A third party claim was made. <br> Despite numerous emails sent with a complete release form & necessary supporting documents, no form of communication was received from the above responsible person as email was sent directly to her and cc info@Alexander forbes and a last call resolution was sent to [Email Removed] To date no response has been received from all of the above.<br> 1st email sent: Sat 2015-03-28 12:47 PM<br> 2nd email sent: Tue 2015-04-21 08:55 AM<br> 3rd email sent: Mon 2015-05-04 12:12 PM<br> 4th email sent: Mon 2015-05-18 09:15 AM<br> <br> I request immediate assistance