RI
Riyaz I
1 reviews | Active since May 2019
04 Feb 2022, 12:35
No feedback from momentum
I am again taking to social media as momentum does not return calls neither do they reply emails!i just want feedback on my clients claim cp333318ms. They were supposed to appoint an assessor but still nothing.
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Replies (5)0
Replies (5)
Momentum Insure's replyOfficial
04 Feb 2022, 13:22Good afternoon Riyaz.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact with you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact with you to address your concerns.
Kind regards
Brenda
Momentum Insure's reply04 Feb 2022, 13:22
Official
Good afternoon Riyaz.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact with you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. Please allow us an opportunity to look into the matter and we will contact with you to address your concerns.
Kind regards
Brenda
RI
Riyaz I's updateReviewer Update
04 Feb 2022, 13:25Hi this is not the 1st time i am complaining for poor service.this is infact the 3rd time in 2 weeks that momentum doesn't care.i only get feedback when i complain to management.team managers and advisors don't care.its becoming a trend
RI
Riyaz I's update04 Feb 2022, 13:25
Reviewer Update
Hi this is not the 1st time i am complaining for poor service.this is infact the 3rd time in 2 weeks that momentum doesn't care.i only get feedback when i complain to management.team managers and advisors don't care.its becoming a trend
Momentum Insure's replyOfficial
04 Feb 2022, 13:37Hi Riyaz, I completely agree with you that this kind of service is unacceptable, we apologize for the delay and further inconvenience caused. I have escalated it to management for urgent assistance.
Regards
Regards
Momentum Insure's reply04 Feb 2022, 13:37
Official
Hi Riyaz, I completely agree with you that this kind of service is unacceptable, we apologize for the delay and further inconvenience caused. I have escalated it to management for urgent assistance.
Regards
Regards
RI
Riyaz I's updateReviewer Update
04 Feb 2022, 15:28Its already 15:25 and a whole week later but still no response from momentum other than these hello peter replies.pathetic service!as a broker i find this very disrespectful! shame on you momentum!
RI
Riyaz I's update04 Feb 2022, 15:28
Reviewer Update
Its already 15:25 and a whole week later but still no response from momentum other than these hello peter replies.pathetic service!as a broker i find this very disrespectful! shame on you momentum!
RI
Riyaz I's updateReviewer Update
21 Feb 2022, 13:10It is now 3 weeks and counting and still no decent feedback from momentum! pathetic to say least! Instead of getting an assessor out momentum kept on making excuses.my client did everything they asked for but still doesn't have an answer.i did get an email saying that netassess says there is no claim due to the keys being lost by the repairer. 3 weeks and this is what you have to say really? Is the purpose of insurance not to put the client in the same position he was in? Who is going to start his vehicle?
RI
Riyaz I's update21 Feb 2022, 13:10
Reviewer Update
It is now 3 weeks and counting and still no decent feedback from momentum! pathetic to say least! Instead of getting an assessor out momentum kept on making excuses.my client did everything they asked for but still doesn't have an answer.i did get an email saying that netassess says there is no claim due to the keys being lost by the repairer. 3 weeks and this is what you have to say really? Is the purpose of insurance not to put the client in the same position he was in? Who is going to start his vehicle?