NO FEEDBACK/ASSISTANCE Alexander Forbes

<br> This was my original query as show below and then their response . Its now 2015 AND STILL NO RESPONSE !!!<br> <br> <br> <br> It is now Jan 2014 , and still im waiting for may excess to be payed back to me from the claim i made in March 2013 <br> <br> Since then no one has provided me with a answer ! <br> <br> And since then i think i had about 5 different contact persons dealing with my case from my side i have been sending multiple mails and phone calls with no response what so ever <br> <br> Im really fed im , the are quick to take money and increase premiums , but **** in responding to anything they have to deal with <br> <br> <br> Dear Sir<br> <br> Above matter refers.<br> <br> Our claim number is 778*376985 relating to an accident that occurred on the 31st of March 2013 at Witbank McDonalds.<br> <br> According to your description a Mr. Nieuwenhuizen reversed with his bakkie into your VW Polo at the drive-through.<br> <br> Damages caused to your vehicle amounted to R22 834.20 (R3 250.00 excess included).<br> <br> Mr. Nieuwenhuizen did not report this incident to his own broker/Insurer, Quantum, and thus we had to pursue payment of our damages from him directly.<br> <br>