No feedback after a claim submitted 6 weeks ago.

We had submitted a 3rd party claim (***LB), on the 12-01-2016 and received no feedback after that.<br> I then then decided to call in on 23-02-16 and find out on the status of the claim, and I was given the run around by 3 consultants.<br> <br> After calling about 4 times, I was given the name of the consultant (Linzy Gough) dealing with the claim who I was informed was busy and would call me back.<br> After 4 hours of waiting, I called again and requested for her email address and sent her an email, which I never got a response from, email is as follows:<br> <br> From: Masi Madlanga <br> Sent: 23 February 2016 4:02 PM<br> To: [Email Removed]<br> Subject: Claim Number: ***LB<br> <br> Good day<br> <br> Please call me back because I have been calling for you the whole day.<br> I was informed that you would call me back, but have been waiting for the past 4 hours.<br> <br> Contact number: 082 566 ....<br> <br> Masi Madlanga<br>