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Xoli S
1 reviews | Active since Sept 2016
19 Oct 2022, 17:30
No Feedback
I have been following up for over two months on a debit order that they forgot to run and eventually they debited my account randomly on a date they wanted to, no prior arrangements made etc. This debit order left my account overdrawn, and I was charged for that... I want a refund. The last lady I spoke to over a month ago was going to speak to their manager and get back to me, they did not even bother getting back to me or anything. I am disappointed at the service received, in fact the no service received. I have probably spoken to 3 people already about this!
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Replies (3)
Momentum Insure's replyOfficial
19 Oct 2022, 19:59Good morning Xoli.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Kind regards
Brenda
Momentum Insure's reply19 Oct 2022, 19:59
Official
Good morning Xoli.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Kind regards
Brenda
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Xoli S's updateReviewer Update
24 Oct 2022, 12:00Almost a week later, I have not heard anything related to this... it's then two month later of this poor service
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Xoli S's update24 Oct 2022, 12:00
Reviewer Update
Almost a week later, I have not heard anything related to this... it's then two month later of this poor service
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Xoli S's updateReviewer Update
02 Nov 2022, 08:56 I still haven't been assisted? When will this be attended to and when will I get my refund???
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Xoli S's update02 Nov 2022, 08:56
Reviewer Update
I still haven't been assisted? When will this be attended to and when will I get my refund???