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Two weeks ago my home was damaged by a hail storm. I contacted Alexander Forbes regarding a claim. My agent was not reachable, not answering her phone. So I called the call centre. They told me to complete a form they would send.<br> <br> This is did. They also said to wait for further instructions. Nothing was forthcoming so I e-mail the agent. She asked where my quotes were. I was never told to get quotes!<br> <br> So over a week later, finally an assessor came. Then days later some contractor. To date I have heard nothing further! <br> My roof was damaged in the storm. We have since had more rain, resulting in my bathroomfloor being wet from the leaking roof. I also have broken windows around the house from the hail.<br> <br> Should a claim take so long To resolve? Should I inform my bank, lawyer and the ombudsman? <br> .