NO FAITH IN MOMENTUM - NIGHTMARE

This is an add on to the first review i have published. After failing to assist me with getting someone out to make sure my premises was secure, they advised that they would have a night guard sent out. I received notifications that the guard was to arrive at 18.30 that night of the 28/11/2017. I waited until 19:15 no show.....i eventually had to get my security company involved to post a guard outside my home. This was all happening since 8:00am Tuesday morning. On Wednesday i received a call from Marcy , one of Momentum's so called contractors. She advised that she was given instructions from Momentum very late that evening to come out and assist me. She was already on the free way and was not able to come back. Keep in mind that this claim was logged around 8.30 on the 28/11/2017. So, then i called Momentum again this time demanding to speak to a Senior, Charlene assisted me, she took down my story again that i had been repeating since 8.30 Tuesday morning. She apologised again for the 10th time and said that she will call me back in an hour, because she had to do some pleading for someone to come out and assist me. She called me back that morning saying that she managed to get someone and that i will receive a call from them in the next 15 minutes, this was at 09:46am, At 11.45am i received a call from their contractors a lady stating that the company had been appointed and that they will be able to assist me. So i asked what time as it was already 12. She advised that she could not give me a time as they are very busy. She did not want to commit to anything. I then in return advised that this was not good enough for me as i had been waiting the entire Tuesday and half the Wednesday already and that if they could not help me then i would have to find someone who could. She very abruptly told me that i was welcome to do so. My home had been broken into at 2.30am Tuesday morning, they returned at 10.30 am the same morning to finish the job, i have no window, no burgular bars, a quick entry into my home and MOMENTUM does not find any urgency in my case. I am just another paying customer that they chose to manipulate. I had to source someone to weld the guard back for temporary security and my own contractor to assist as quickly as possible after waiting 2 days for MOMENTUM to get someone to assist. Besides the trauma that i have faced with this entire incident for the first time as a Home owner for many times, i have no faith in Insurance due to the lack of empathy from MOMENTUM. The emotional stress due to this entire experience has left a bitter taste in my mouth. I cried over the phone, i begged, i pleaded for them to help me, my safety means nothing to them. All calls with regard to this experience are available as they claim that calls are recorded. I am shocked more than anything as to how this Insurance company treats customers and how the risk of something happening to people who place their trust and PEACE OF MIND with them DOES NOT MATTER. Anyone reading this, please Heed this as a warning, this is my own personal experience with MOMENTUM, a NIGHTMARE...