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elisabethdv E

1 reviews | Active since Aug 2017

07 Aug 2017, 16:09

No email response and no one available to assist at Alexander Forbes Life

<p>I email every email address provided to me and call the Alexander Forbes call centre and a number provided to me since 31 July. Was on the line now for 40 minutes just trying to get hold of anyone to cancel my life policy and still no feedback. Arrrgggh! What is going to happen when I actually die...No one at the Alexander Forbes department available for an hour? How can that be? But when they sell, they sell in 5 minutes flat.</p>

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Replies (1)
Momentum Insure
Momentum Insure's reply07 Aug 2017, 16:17
Official

Hello Elisabeth,

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE