SM
Sindisiwe M
1 reviews | Active since Jul 2011
12 Jan 2023, 15:47
No delivery
In December I had a tyre puncture, I sent an email to enquire about claiming and I was advised to send an idnumber or policy number of which I did on the 14th December.
To this day I haven't received any feedback and yet every month a debit order goes through without fail, I'm even considering cancelling because this is unacceptable
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Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
12 Jan 2023, 16:35Good afternoon Sindisiwe.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We will escalate this matter to management and request that you be contacted in order to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We will escalate this matter to management and request that you be contacted in order to address your concerns.
Kind regards
Brenda
Momentum Insure's reply12 Jan 2023, 16:35
Official
Good afternoon Sindisiwe.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We will escalate this matter to management and request that you be contacted in order to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our valued client and we apologize for the frustration caused. We will escalate this matter to management and request that you be contacted in order to address your concerns.
Kind regards
Brenda
SM
Sindisiwe M's updateReviewer Update
23 Jan 2023, 10:25I still haven't had any feedback regarding the above matter?
SM
Sindisiwe M's update23 Jan 2023, 10:25
Reviewer Update
I still haven't had any feedback regarding the above matter?