No Customer service

This comes from my complain logged 11/2/2016. Aleaxander Forbes acknowledge my report logged and that someone will contact me shortley after an investigation. It is now 5 working days later and I am still waiting for someone to contact me. This is the worst customer service I have ever received in my entire life. Alexander Forbes please invest in customer service training as at this point you treat your customers with silence and that is the worst any company can do, even if you phne or forward an email informing the customer that you have not forgotten about them it will show that you value your clients.<br> <br> I am still waiting on a responds or are you one of the companies that look for loop holes not to pay out.<br> <br>