NO CUSTOMER CARE

We logged a Third Party Claim with Alexander Forbes 1 month ago when their client went into the back of my car , pushing me into the car in front of me. We had assesors look at the car and all report the same thing, "uneconomical to repair" , photo's , reports was all sent to Alexander Forbes. Eventually on Monday 25.02.2019 an assessor called to finally go have a look at the car as well, I have been trying since Tuesday to get through to the Liability Assessor to get feedback on the outcome of their assessment with no luck. I have left messages on the answering service and sent numerous follow-up e-mails, never to once receive a reply, now I know why my husband insured his car with Budget ....Alexander Forbes does not know what Customer Service is