NO CUSTAMER SERVICE!!!!! NO CLAIM!!!!!

I put a Claim in on a Friday for there was broken into my property. Gave through the pictures, case number everything they needed. So after 28 phone calls till date Tuesday 11/8/2022 I had no reply or info of my claim. Sitting with a property with no Security. I have no idea what is going on. Every time when I phoned they will get back to me and what a joke this is as nobody gets back to a person. THERE IS NO PROPPER CUSTOMER SERVICE AT ALL!!!!! I am loosing income day by day. WORST INSURANCE EVER!!!!!