No courtesy of a response!

3 days after being promised a swift response from Management, I'm yet to be contacted as stated. I'm yet to receive the courtesy of a response to an e-mail I sent to ********** on 13 Feb 2018 at 10:21 AM. I'm yet to receive any confirmation of receipt of a car inspection report submission from last year, which I also submitted on 13 Feb 2018 upon denial by Nombuso Khumalo that such a report was sent to Alexander Forbes Insurance, resulting in a liability for further excess. Car issue reported on Sunday, five days later I remain clueless. As I continue to await for any form of assistance...