No communication or feedback from Momentum insure

Everything started very well, took my wife`s car for the assesment etc. Got a confirmation email from Momentum, it gives you a option that they will call you back if you have a question, never got a call back. I had to phone in myself as I wanted a different service provider. It is now 13 days later and I have no confirmation that my car is even booked in for repairs? Please can you contact me asap to sort this out. I find this quite unprofessional .