NO COMMUNICATION FROM CLAIM ADVISOR

<p>I logged a claim on 02/06/2016, CLAIM NO CP045724,after a burglary at home even though we have only been with Momentum for 2 months. I spoke to Johnathan Swart who was very helpful. The assessor that contacted me after I logged my claim was Emma Huggins, she was also very helpful. After a week of communication between me, Johnathan and Emma, of the break in and all the details of items that was ****** and prices for some of the ****** items prices to be replaced and so forth I assumed all to be sorted. After 3 weeks I got a call from Mandisa Mdudo, because Johnathan was apparently sick, that we would be paid out an amount and some of the items would be replaced. We received a payout from Momentum, and I tried to get in contact with Mandisa to find out what was paid out cash and what will be replaced so that I can buy the items back that was ******. After 2 weeks eventually after quite a few emails she sent me the list of the items paid out. After a closer look I realised that some items was not paid out and that it was also not on the list of items to be replaced. I have been emailing Mandisa for the last 4 days to query this, I even resend Mandisa quotes for the items that they did not pay out or replaced. I sent Emma a email aswell, to no avail. I called the call centre, but Mandisa was busy and the lady I spoke to said she will give her a message to phone me before end of day, which did not happen. It has been over a month now and still the claim is not finalised and so far I am not happy about the service and communication of Momentum. All I want to know is what is happening with the claim and if they won't pay out all the items I want a reason why not.</p>