No Communication

The Insurer is the person that should be following up and calling me with updates, not the other way around. Frans does not answer my emails. Simply passes it on the Renew It to sort out. Took about 6 wks to get parts, only to be told that the assessor in Sandton RenewIT did not notify us that the door was also damage so a new door was needed. Edenvale report it to Sandton RenewIt on 20 Aug and on 25 Aug I sent a mail to Frans asking what is going on? Frans just fwd my mail does not corresponds with me at all. Prudence Munoonei at RenewIT Sdton says she still waiting for info from Edenvale and Prudence says was only notified on 24Aug about ordering a door and Edenvale told her this on the 20 Aug. She kept saying she is busy and never got back to them. Frans should have been following up with both Renew It Edenvale and Sandt and communicating with me - not the other way around. Frans does not return calls. Service has been terrible. Now because of RenewIT not confirming a door earlier I have to wait for a door to be ordered and will take 5days to fix. I will not have a car for 5days and AF wont give me a courtesy car. AF Terrible Communication and Service! At least respond to mail