No Common Sense

After more than 27 years of having Alexander Forbes insurance with minimum claims, I spoke to them regarding a sensitive issue of my husband passing away. They continued to address the emails to my late husband even though I had informed them he had passed away and sent them the death certificate. They threatened to cancel the insurance unless payment was received immediately, although they cannot do EFT payment preferring rather to ask me if they can double debit the account next month even after I had told them the account was closed as the person had died. In the end I just moved to another insurance company, it was far easier than dealing with mindless insensitive people.