No claim bonus

Before I signed up with momentum, I asked the advisor, If it ever came to me wanting to make an annual payment, instead of making monthly debit orders, if that would be possible. So 1st and foremost I called last week to arrange that my debit orders are changed. I then requested on the same call that I want to make an annual payment as of October. Advisor said that he will get someone to call and quote me on that. Another Advisor called me at a bad time, I requested him to contact me in 15 min. I never received a call again. I then went onto Momentum's website to request a call again yesterday. I never got a call. I then decided to call Momentum myself. Just to find out, Hay, you have to cancel your current Policy , lose out on your No claim bonuses ext. for remaining a loyal client to momentum. This is a very low blow for such a well known company. I am an Advisor for short term, And based on this - I would honestly still state Outsurance to be the best Insurance company, even their service is spectacular towards what Momentum gives on Service. Again - I would way rather pay 2ce my premiums for better service !