No assistance to loge a new claim from Building insurance

Expected a bit more from Momentum building Insurance to assist with n urgent new claim 1st tried app to loge new claim well that is a big no no as app is not accepting or don't loge new claims

2nd phone your call center held on for up to 10min on the 27th to get to a lady that only assist to take your number and informed told me that building insurance will phone me same day no call at all

phone back today the 28th as no one from Momentum building phone me at all and only to hear my long awaiting call was never loged got thru to a building insurance consultant explaining we had a burglary on Saturday morning and they cut our electrical fence and stole our gate motor yes yes she said but it's not your I'd on system I fully understand that but just the previous week my husband spoke to another consultant giving me permission why did she not go the extra mile to go and listen to recording she wanted to phone my husband and get his permission again and he is busy in meetings the hole day I asked her give me a dokument he can sign no he must phone he already phoned last weak why again and to top it all its my cell on the momentum system . Still not any claim lodged

So I hope their is a Momentum Building Insurance person out their willing to assist in this urgent matter