New tax year,same inept service

<p>Last year I requested a tax statement for the insurance premiums I paid on a house. I received about 5 incorrect statements before they finally managed to send me one with the correct dates , amounts and address on it.</p> <p>This year it's exactly the same story! It's been 3 weeks and I've received about 4 statements and still it's the same errors. The dates are not correct and the descriptions if for a house I rented and not the one where I insured the buldings cover. iIhave explained this to 5 consultants (the last two being Andrew and James) , always getting promises that it will be fixed and I will receive it within a day and then NOTHING!!</p> <p> </p> <p>This problem was the same last year so how it can still not be fixed? For goodness sake , you can do a manual lookup on the system and send me a manual certificate in Word or somethingbut instead I get broken promises and incorrect statements by the bucket load.</p> <p> </p> <p>I am still awaiting , in an age of customer service this type of service is not only unfair but must surely be reflected in very poor persistency experience on your contracts?</p>