NEVER ASK FOR QUOTE

So on the 29th Dec I call in to get a quotation on a vehicle I intended to purchase, received the telephonic quotation and declined the insurance. Next day the prorated amount is deducted from my account as apparently the “trainee” took it upon herself to initiate the policy even after I declined.

On the 30th I gave notice to cancel my existing insurance as I had sold my current vehicle only to have the debit order still deducted on the 1st of Jan.

I have requested a refund but have not had any reply from Momentum, be Very Careful when simply requesting a quote.

Sure they will extra vigilant should I not pay my premium and cancel cover but when they take unauthorized funds they drag their feet.

I have also requested a copy of recording as I did not authorise the deduction and surely if it is trainee they should not have the access rights!