Negligent Momentum and their *********** contractor 1 First Group

On the 27/5/2023 @ 22H30 My wife phoned momentum for road assist for a burst tyre. The call was forwarded to 1st group road assist. The agent requested my wife to provide him with my ID for verification of the policy. However my wife could not provide them with my ID number to verify the policy. Consequently she was dumped and could not be provided with help in the middle of the night, she was left stranded and her safety compromised. Negligent Momentum and *********** First Group did not bother to call me to verify the policy number. Momentum did not want to take responsibility for their *********** contractor. On the 29/5/2023 when I followed up regarding the incident, Momentum just gave me an e mail to contact 1st group. I expressed my concerns and wrote several emails to 1st group they were very stubborn and did not want to take responsibility. Consequently they acknowledged that they made a blunder and reported that the agent could have used other means of verification, and I could have been phoned to confirm my ID or Policy number for my wife to be assisted. After sending several emails 1st help group offered me an option to recompensate me the cost incurred for the incident. No amount of money can solve the trauma and the danger that my wife experienced during that night, it was traumatizing and her safety compromised. Please be careful of negligent Momentum and their *********** contractor.