My worst Customer Service Experience with Momentum Insure so far

I have registered a claim with Momentum 03 Jan 2023 and the consultant helping me was Lerato Bogopa. She gave me the claim ref number together with contact number *** and email address mipersonalmotornondrivableclaims.co.za. On the same day she emailed me the assesor's details as well and that was it. I emailed her twice following up on this claim and no respond. I call this number to follow up and would hold until I give up. Only today I have been holding for over 20 minutes when someone finally answer and still put me to the non drivable claims department and I had to hold again for about 7 to 10 minutes following up about this claim. My vehicle has been authorized to go to the Panelbeater for repairs but no one is emailing the panelbeater the letter to release the car. It has been over a week since the car has been authorized but nothing is happening because Momentum is sleeping on it. I am currently using the courtesy which i have for 30 days and the days will soon be over and my car is still not being fixed. This is the worst customer service experience i have ever received. I have been using Momentum for such a long time and my previous claim years ago, was really treated very well and with care. I would receive updates every now and then about the status and i was really impressed. This time I am speechless with how they are doing this. Totally unacceptable. This claim will get me decide whether I continue with Momentum or I change insurances. I know i am just a drop in an ocean but i'd rather insure with a company that treat all the claims with same urgency ,care and respect.