Multiply short term insurance

It seems as with most momentum product MSTI also brings changes without explaining them before implementing them. Such is the case with their dafe dayz. If you think they will make it easy for you to earn them think again. To earn these returns up to last year were fairly straight forward but this year the confusion is bad especially in the call centre. You will be pushed between departments when phone being promised to get feedback within 24 hours and only get an email 9days later to which you can not reply. Then they claim you dit not validate documents which my records show was done on the 7th of November. I get marked down for speeding on a mountain bike. And now they reward you with points if you submit an insurance claim almost motivating you to claim.

I used the self service option on momentum but points were not allocated thus not even listening to my question.

My advice to you if you are looking for insurance is get a company that you can trust and pay the premium. Anything that starts working with points or making you do things to get money back will greatly disappoint you . It seems the saying ‘’ the house always wins’’ is very true

Good day Further to the below correspondence. Based on our records, you earned a bonus of 15% in December due to the Safety Score dropping to 59% following the expiration of validations. We'll continue to monitor the scoring for cycling journeys. You did earn the maximum points for Safe Dayz in January 2024. The self-service function is available on the Momentum website, may we kindly request that you update details on www.momentum.co.za in order to receive Self Service points. Kindly note that the points for a claim are only allocated once a claim is in authorised status. Thank you Kind regards