TM
Teboho M

1 reviews | Active since Jan 2022

03 Jan 2022, 16:37

Mr Mthwalo

Dear sir/Madam

On December month Momentum hand my name on the credit bureau. Claiming that I have missed a premium for the month of which wasn’t the case. I call in one of the consultants informed me that I don’t own or skipped any premium they have collected all the premium. I cancelled the premium but Momentum went ahead and deduct my account without my consent as I have cancelled them.

From there I tried to get hold of any supervisor to explain to me what had happened to me but am still waiting it’s been more than 10 days. No one has contacted me. But what I got instead they forward me a letter for me to forward it to the credit bureau Of which that is not the distance on hand.

I took the liberty to research that the listing will be there for at least good 24 months. And because of this listing I failed to find a loan to buy a house that I was going to use for commune.

Policy number MT***0

0
Replies (2)
Momentum Insure
Momentum Insure's reply03 Jan 2022, 18:01
Official
Good afternoon Teboho. We are sorry for the lack of service on your recent interaction with us. This is not the kind of service we would like to deliver to you as a client and we apologize for the frustration caused. We have escalated this matter to a manager who will be in contact with you to address your concerns. Kind regards Brenda 

TM
Teboho M's update03 Jan 2022, 18:32
Reviewer Update
I don’t believe it momentum insurance take its clients for granted. As I spoke with 3 of their consultants which have promised me a manager will call me that happened more than 3 days ago. Beware people