IM
Itumeleng M

1 reviews | Active since Aug 2016

22 Aug 2016, 15:26

Mr Morebudi

<p>I have been insured with Alexander Forbes for a year and paying over R8000 a month which I don't mind because I do need insurance. Today I get a call from them telling me that my claim ratio is high, therefore I have a month to cancel my insurance or if they cancel my policy I'm going to have a bad record. So it is ok for Alexander Forbes to enjoy my monthly premiums and not feel happy to pay me! I have claimed 3 times and all those times its a third party mistake, opened cases and gave them information to recover their money, because they have *********** staff member that can't do their Job it now becomes my problem. What is the reason for insuring your valuables? When you need to claim it becomes a problem? I have referred over 10 clients to you. </p> <p>In November I was in an accident with my Mercedes-Benz, someone drove into my car and you did nothing. </p> <p>In June someone drove into my wife's BMW, you started acting on it today when I called you. </p> <p>I hit a pavement with my Porsche because of third party. And I should have been God and lifted my car up. So to you I'm claiming too much. I should park my cars and walk to avoid accidents. </p> <p>Shame </p>

0
Replies (1)
Momentum Insure
Momentum Insure's reply23 Aug 2016, 05:18
Official

Dear Itumeleng

Alexander Forbes Insurance acknowledges receipt of your complaint.

Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.

Regards
ALEXANDER FORBES INSURANCE