1 reviews | Active since Apr 2021
Mr Jones
For over 9 years with momentum and tried to claim 3 times. The first time the access were to much so I fixed my TV myself and the second time I was asked to get an electrician to have a look and send through a report but I did not manage to get one and the claim was cancelled and my last claim made me cancel my insurance with them. I have 2 fridges that broke one week apart and when I put through a claim they send someone to see what could be wrong. Then I got a real shock when the report said that it was wear and tear on both and that the claim will be cancelled. The one fridge is about 5 years old and the other one almost 10 years. Funny enough I still have another fridge for 16 years and still going strong "no wear and tear". I phoned a fridge repairman and he fixed the one for R450, only gas was depleted, and the other one the compressor packed up and will cost me over R1000 to fix. So for 9 years they cannot pay R1500 to fix the fridges but my contribution through the years was roughly +R30000. Pathetic to say the least and if I was claiming regularly I could understand but NOT ONCE. Thanks for using all my money and enjoy it.
We acknowledge receipt of your complaint and we will contact you on Tuesday to address your concerns raised.
Kind regards
Qhakazile
We acknowledge receipt of your complaint and we will contact you on Tuesday to address your concerns raised.
Kind regards
Qhakazile
