JH
Jason H

1 reviews | Active since Feb 2020

13 Feb 2020, 12:47

Motorcycle Accident claim

Was in a motorcycle accident. The emergency assistance was very good. Onwaba the consultant was very diligent and help following the procedures to process the claim - 5 stars here.

However the let down 1) the assessors did not try enough to have the motorcycle repaired. They quoted only agent sourced parts and labor only. Even when i proved parts could be purchased aftermarket or panels repaired instead of replaced. 2) There is no motorcycle accident repairer on their list of approved panel of accident repairers. How can a motorcycle be insured without this?

A plus side, I was assisted with having my motorbike returned to my home address as part of it being salvaged. Other than the scratched on the panels it is still in a mechanically sound.

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Replies (1)
Momentum Insure
Momentum Insure's reply13 Feb 2020, 14:57
Official
Thank you for sharing your experience with us. Onwaba is always willing to go the extra mile to assist our clients. Your concerns raised have been referred to our procurement team to assist, and they will contact you regarding the matter. We will make sure that we share your acknowledgement with Onwaba.
Have a great day!
Kind Regards
Qhakazile