Motor Vehicle Claim and Towing Service

Good day. I Mrs A Buyskes Policy holder MT***0 of Momentum +55 would like to bring to your attention the poor service I have received and I have had problem after problem trying to get information from Momentum and First Help. On the 02.06.2023 I was involved in a motor vehicle accident and reported it to Momentum on the 05.06.2023 after getting my police case number 30/06/2023 On the Monday when phone Momentum I was giving a claim number Claim CP629682MS55. I want to point out the following trauma I have been through with both parties concerned. 1. At the scene of the accident I phone in to the Momentum number. The operator asked me if my car is driveable which I said no. I was then approached by a First Help truck driver namely Jaco his registration is not clear on the invoice. He spoke to Momentum and got a reference number to take my vehicle to Re-New It Randburg and I ask him as well where are you taking me vehicle and he told me Momentum told him to take it to RE-New It Randburg attached is the screen shot of the message sent to him and he also told my niece my vehicle was going to Randburg. 2. On Monday my brother in law and I went to Re-New It Randburg to be told the vehicle is not there and not registered on their system. After 2 hours of them looking for the vehicle I was told that my car was talking to Auction Nation. 3. I then phoned Auction Nation and spoke a extremely rude ladies that answered the phone asking why did Jaco take my car to Auction Nation and not to Re-New It Randburg and told me in a rude manner it’s not our problem take it up with Momentum and put the phone down. 4. I would also like to know why was the other vehicle towed away when the driver told my niece his car was still driveable and he lived down the road from the accident. 5. I have made so many phone calls to Momentum and spent R120.00 on airtime and held on for a long to only to be cut off and eventually to be told yesterday that my vehicle was taken to the wrong place and is going to be taken to Re-New It Randburg. I asked the customer care consultant yesterday to please let me know this morning when this will happen as the ladies on his said cut him off after a wait as well and he was going to send an email to her manager as well. 6. I am just get false promises from client service saying they will call me back. PLEASE listen to your recordings of the calls I’ve made and the promises client service have made to me.. 7. I have had communication for Momentum other than me trying to get information nor have I had communication from the assessor. 8. A copy of this email will also be sent to First Help. There invoice *** 9. I am having anxiety attaches because the trauma I am been put through and VERY upset that I have to go through all the trauma. 10. I have sent emails before only to get a no-reply to my email and that they will call me back within 2 working days. This has not happened as well. I would like a call back from Momentum today as to their attentions with my vehicle and their plan of action.

Regards. Mrs A Buyskes. Cell ***