Motor Claim

<p>Hello Peter</p> <p> </p> <p>On the 25th November 2016 i was involved in a car accident with my car Dodge Journey, registartion number CS 65 MC GP. The car was badly damaged in that the aibags came out. I then called my insuarance Alexander Fobes for assistance of which they responded quicky. the car was towed away and got the coutersy car the following day the 26th. from there, Alexnder Fobes kept quiet until after 14 days when I called to understand what was going on. I was then told the car has been towed to McGyver Polokwane for repairs, of which in my mind i thought it will be written off. They then apologizes for delay in coming back to me and the delay by 6 days in assessment of the damage. They then increaed the couttesy days by 6 days of which i had to return the car on the 1st of December 2016.</p> <p> </p> <p>from the 4th of January, I had to rent my own vehicle. on Tuesday the 12th of January, I made an enquiry as to how far is the repair of the vehicle. The receipient of my call at the workshop indicated that my car is in number twenty something on the ques, and have not yet started working on it. I queried the response as it was not explaining naything to me, and the second person answwrd the phone saying i will receive my car in 2 weeks time from the date of our conversation.</p> <p> </p> <p>after 2 weeks i made a follow-up and was tols i will get it the following week. still i could not get the car, and they kept promising me my car will be ready until i dedided to take a short lease of rental car with for a month with Avis. this was very frustrating and inconvineincing as i had to part with a lot of money to get a car and in some days I will go without transport. this was now toward the end of February month and I have decided to visit the workshop and found that the car was far from being fixed and non of the people i have been communicating with told me the truth about the waiting period to get the car fixed.</p> <p> </p> <p>the owner of the pealbeater, McGyver told me that he is of the opinion the car was supposed to have been written off off because as they try to fix the car, they forever discover new damage and have to waith for authrisation by Alexander Fobes and they had to order parts from oversees. he has also indicated that the cost of repar at that point might be closer to the value of the car.</p> <p> </p> <p>after ups and down to cut the long story dhort, i got my car on the 22nd or 23rd of March, 4 months from the day of accident. I have parted with a lot of cash on my rental car for 3 months and frustration.</p> <p> </p> <p>As if that was not enough, the car began to give problems a week after the collection, of which i had to take it back to the penal beater or Mecuriius, and as i am writing to Peter, the car has been booked in for another problem and it is still not well fixed.</p> <p> </p> <p>I have spoken to Zanele who handled my car unti she handed the case to her supervisor Elsie Mahlangu. Elsie said she will request that thyey wrute off the car 3 weeks ago, but still todate, i have no clue if they car wull be written off or not. Now they hadley give me feedback even on emails. i have to call more than 5 to 6 times nbefore I get Elsie and anyone who tries to asist me in the abscence of Elsie will simply not come back to me.</p> <p> </p> <p>My car right now is not well fixed and veru inconviniencing. When i send it back, Alexander Fobes or Mecurious will not provide me with cortesy car. I have to se my way out with transport, while i am paying the bank and insuarance premium fairly withjout skipping even by one day. </p> <p> </p> <p>I need asisstance to get the reliable car anyway you can.</p> <p> </p> <p> </p> <p>Thank you</p>