Mortified with Alexander Forbes!!!!

I am appalled with the kind of service my husband has received from AFI. Having household and vehicle insurance, a substantial amount was paid monthly just to have peace of mind. Recently, he suffered 2 major losses in which our house was broken in to and a minor car accident.

The claim for the car was put through after a few days. After submitting various quotes to Alexander Forbes, they finally authorised for the vehicle to be sent to Ross Champion. AFI also notified about a R10 000 excess which was due, however, this was supposed to fall off after 12 months. Apart from dealing with an impertinent consultant, they have also informed they will be sending the policy to the underwriters for review to see if the excess falls away, however, they would need to scrutinize previous claims made with his first insurance provider. This was not included in the agreement.

A consultant, having the audacity to ask if they should proceed with the claim, which sub-total amounted to R10,712 and the excess being R10 000 . My husband has written a lengthy email expressing his concern only to receive a short and abrupt response of them cancelling the claim.

I am gravely concerned with those who fork out their hard-earned money for AFI as they will suffer great disappointment, distress as well as deplorable customer service. Because I am aware of the kind of service, I will cetainly spread the message across to my family and to the public, informing them about what repulsive service we have received. We are now having to face paying for a damaged vehicle in cash whilst still paying a hefty installment to AFI.

Sickening to say the least.