Months of damp without effort to resolve the claim. No service, no follow up and No communication

Terrible at following up or letting you know what is happening with a claim. They continually try to take shortcuts and avoid doing what the companies recommend. (Companies suggested stripping the wall. So momentum sends a dehumidifier which obviously changes nothing to the wall when the moisture cant escape from all the layers in the wall. Only when it doesnt work a third company suggests stripping the wall first. Momentum just doesnt reply...) I have sent through 2 formal complaints. No follow up on these complaints either! We have had a damp/leak problem for months.

They dont seem to see the urgency in resolving the issue. Our issue has apparently been escalated to so many different managers it's rediculous. None of them actually phone or email. Very fed up with the lack of service.

This is not the first time we have had to claim. First time they also tried to follow shortcuts by not fixing all the leaking pipes. Only to have the pipes leak not long after again.

Will never recommend them to anyone!!!