MOMENTUS INSURANCE SUCKS!!!!!!!!

My heart is extremely heavy and I feel so sad and disappointed to write this review about momentum. This is my 1st car damages claim to them ever since I joined momentum and didn’t know that the service can be this poor and they can lack communication to such an extreme.

On the 6th of October I was involved in a minor accident with my car, Insurance was contacted same day and the following day the claim was registered. They told me to take my car to Bens panel beaters in Pretoria on the 9th of October. On the 9th I took my car for an assessment in the morning and the guy did the assessment, I drove my car back home. Same day in the afternoon the guy from the assessment center contacted me and told me that I need to take my back to the assessment center as they did the half job in the morning. I told the guy that is risky for me to drive such a car from Soshanguve to Pretoria central. The guy organized with insurance to get my fetched from my place. The following day a truck from Dimond panel beaters can to fetch my car and the guy confirmed that he is taking my car to Savanna Panel beaters in Pretoria. 2 good days after my car was taken there was no communication from the insurance so I had to phone them only to find out that the truck took my car to a wrong panel beater, How I don’t know because they had the correct address. It took good 5 day for the insurance company to move my car from that incorrect panel beater to the correct one. How sure am I that my car was not flicked with? Nevertheless, Savanna received my car and confirmed with me on the 20th of October, from that day to date I still haven’t received my car and they keep telling me that they are waiting for the parts. Mind you I use this car to travel to work, From the 6th of October I had to work from home and I was given only one month to work from home.

From the beginning of November, I was told that they will only receive the parts on the 18th of November and I will need to give them some time to fix the car. I contacted the insurance as I needed to go back to work. I had a car hire on my policy which I paid over 150 per month. Suddenly the insurance company told me that if I need to use my car hire, I need to pay R2000 to avis for some holding fee, I was shocked cause no one told me this when I paid for the car hire all the years. That means now I need to have R4000 for the access of a car I don’t have plus R2000 to get a car or my work will be on the line. That moment I have no money. I made quick loan arrangement to pay the R2000 as need the car to go to work, When I got to avis they told me that they can give me a “Kwid” I drive an I20. That is group B cars so I don’t understand why would they me a Kwid. I can’t even drive it. Is too light and small for me.

I am extremely disappointed with my insurance and I don’t see a future relationship with them. They also said that they have appointed the legal team to track down the guy that bumped my car in order to recover my access but no communication was send ever since. My heart is really heavy.